Me and my wife were shopping for a few pairs of shoes today and I literally JUST left this particular journeys store. When we walked in the store, there was only ONE assistant on the floor helping customers with her hands filled with boxes; Jennifer. Me and my wife tried on a few pairs of sneakers and boots, while the woman kept going to the back of the store bringing us alternate sizes. She did all this to see if we could leave satisfied with a pair that fit, so she went to the back for us maybe 5 times and never complained. She was very friendly. We saw two men come out from the back and just stood there and talked to each other in the corner. These men who happened to be employees just stood there and watched her work. Neither of them asked if she needed help. We asked her what her name was again to verify her name was Jennifer. When we checked out we purchased 4 pairs of shoes. One of the men took over the cash register when it was our turn to check out. He said "who helped you guys? Was it Charles?" And we said "no Jennifer helped us the whole time" and he said again "okay Charles" and we said "No Jennifer helped us". The man checking us out KNEW Charles did not help us, which I'm guessing was the other man who was standing around in the back talking to him. I got my receipt with just an employee i.d. so I don't know if JENNIFER got credit for her hard work there but i was VERY VERY upset with the laziness I saw with those two employees. Its wrong to let one young lady work while they stand around doing nothing. It's unacceptable that they tried to give each other credit when they KNOW they weren't doing anything but talk to each other.
Extremely snotty service.
Awesome shoe selection and the staff is always on point!
Journeys is a US Shoe Store based in Virginia Beach, Virginia. Journeys is located at 701 Lynnhaven Pkwy, Virginia Beach, VA 23452, USA.
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