We stayed at the hotel for 3 days. The night that we checked, we placed the Do Not Disturb sign on our door. We did not expect any services in our room by the housekeeping staff.
That evening, I went to get money out of my wallet to pay for something and it was gone. I went to hotel security to let them know what happened and they checked their room Kerry entry system to see who has gone in our room that day. The system should that shortly after we went to the beach, the housekeeper entered our room even though we had the Do Not Disturb sign on the door and was in our room for only 3 minutes.
I was very disappointed with this stay. I wanted a relaxing weekend stay for my wife and I, but it was not particularly relaxing. The bathroom sink was very annoying as it made gurgling noises the whole time we were there. When we sat on our balcony, the guest next door to us chose to sit on their balcony and smoke marijuana. Very disturbing! The staff seemed pretty nice, but we were not happy with our room at all. For the price we paid, we definitely did not enjoy this trip. Not worth the price!!
I can honestly say this is one of the best hotels I've ever stayed at! The staff was so friendly & polite, the rooms were clean & fresh, & the concierge was super helpful. My family & I love going up to the infinity pool to relax & enjoy a drink. This is seriously an amazing hotel, I'd give 100 stars if I could! ;o)
If you stay here, make sure you have your valuables on your person because the Virginia Beach detective I have been in contact with said the safes in the hotel rooms really aren't that much more secure.
This is a poor reflection on our very nice high end Hilton property.
This Hilton is a perfect location to enjoy Virginia Beach. Provides easy access to the beach and restaurants. There is a restaurant in the lobby and the amazing Mayflower Cafe is within a short walk. Great place for a fun vacation at Virginia Beach.
Security handled the matter professionally and efficiently, my poor rating is for the performance of the General Manager, Mr Slutter. He left a message in our room that he would call me the next morning but he did not call. I called him and I was told he was out of the office. It has been 2 weeks since this incident and I have tried to call him numerous times, left several messages and he has not called me yet!
The next morning as we were heart to the beach, a housekeeping staff was immediately outside our door with his cart servicing the room next to us. My husband asked the gentlemen for a replacement shampoo since he used the one in the bathroom. Added putting it in the room, we proceeded to the beach.
My family has been vacationing in Virginia Beach for about the last twenty years and we have always stayed at the Hilton Oceanfront. We have never had any problems until our most recent trip. We had two rooms, and my moms room was lacking in the cleanliness department. First, there was a lot of dust on the cabinet doors. One of the main light fixtures in the bathroom had a huge brown spot in it. We did not want to imagine what that even was. Then there was the dust/dirt on the door handle of the mini fridge. I spoke to a few other guests at the Hilton Ocean front who upon entering their rooms found hair in the shower drains, nail clippings on the sink, and even stains on their bedsheets. Now while these may seem like small things given we paid nearly $3,500 between two hotel rooms we definitely expected better. Now as always as far as customer service, and the general staff I'd give them for stars.
Hilton Virginia Beach Oceanfront is a US Lodging based in Virginia Beach, Virginia. Hilton Virginia Beach Oceanfront is located at 3001 Atlantic Ave, Virginia Beach, VA 23451, USA.
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