Absolutely awful customer service, I walked around the store aimlessly for 20 minutes and not a single employee approached me and there were several employees and very few customers. Now heading to Conte's where I should've taken my business in the first place.
While I know zero about bikes I couldnt say whether they had a good selection of variety or not (but based on my browse, it was severely lacking) but customer service was lackluster. Walked in the front door and two employees standing there and said nothing and one actually walked away as I passed him. Um ok. Another employee who was w a guest did say hello as I passed him. As I was leaving the two who ignored me when I walked in asked if it had any questions. No, not now I don't. I'm leaving and will find a bike and someone interested in being a beacon of info for me elsewhere. I'm an adult who doesn't know how to ride a bike and desperately have always wanted to learn. I've never even been in a bike shop and I won't return to this one.
I fully realize that our world is changing and I am old and out of touch, but when did Bike Shops stop carrying basic repair parts? I have been in this store a couple of times looking to purchase simple items( spoke nipples, chain pins, etc) I would expect a bike shop to have on hand, I was simply told "no we do not have that". I left the store mystified. There was a mechanic on duty, but without simple parts, how do they fix the bikes. I see this as a sorry state of affairs. Jed Clampett said it best, "pitiful, just pitiful"
Alphonso helped me rehab an older bike by replacing the ball bearings after he looked for replacement wheel set but couldn't find one. I recommend their service department.
I ordered a bike online and had it shipped to the store. Shipping was fast and free. I got the bike home and realized that the derailleurs (front and back) were very poorly set up, as if someone had just slapped them on and not given them a second look. I was able to shift the chain off both the crankset and the cassette in both directions. The disc brakes were also rubbing against the calipers (front and back). I can do (and did) take care of these issues, but not everyone is equipped to handle such work. I expected better service from a company that advertises "lifetime adjustments." I guess that first adjustment isn't included.
Performance Bicycle is a US Bicycle Store based in Virginia Beach, Virginia. Performance Bicycle is located at 2356 Virginia Beach Blvd, Virginia Beach, VA 23454, USA.
Please contact with Performance Bicycle using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Performance Bicycle opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bicycle Store in Virginia Beach