3. I have spoken with Jonathan both over the phone and over text. I have met with a few of the others who work at Leland (as well as texted and spoken on the phone). I have never had a single rude, curt, or unprofessional experience with any of them
I don't recommend them unless you don't read the lease just sign.
Don't apply before see the lease.
Long review, but I hope it provides another perspective on the issues brought up in other reviews. I've rented locally from Nancy Chandler and another smaller property group and would choose Leland over them any time.
2. Paying rent is easy-peasy. There is no "convenience fee" to pay your rent online, which so many nowadays charge. Their online system for rent payment & maintenance requests makes everything super easy.
Jonathan didn't answer after we applied and tried to negotiate with them.
1. SUPER QUICK maintenance response. I've had my water heater go (fixed within 36 hours), I've had my a/c go (fixed within 5 hours). Even the non-emergency thing I put in a request for was handled promptly.
Update: 1 month later they called me back that they would refund the application fee and they would send it by mail.
Do not sign a lease with this TERRIBLE company! Jonathan was the most unprofessional crook I have ever dealt with. We left our apartment in perfect condition and were never refunded our security deposit and were overcharged with numerous cleaning fees, etc. The leases are full of unreasonable and illegal clauses to take advantage of tenants - beware. I would NEVER recommend to anyone !
4. The lease IS comprehensive. There are some things in there that I've never had in a lease before (mostly that they want you to move out 2 days prior to the end of the month, which could cause logistical issues if you don't plan ahead). But everything else is pretty standard. It boils down to -- you are responsible for leaving the place THOROUGHLY clean. That's perfectly reasonable. I have a rental property myself and basically reused Leland's lease for my own property with minor changes because it covered everything so thoroughly.
Their lease is not fair full of illegal clauses! They are unreasonable.
We use John Goldman as our property manager here in Norfolk. He has taken care of everything to the point where we don't have to worry about our property at all. We have loved our experience with Leland. I could not recommend them more. Thank you Leland realty!
Really surprised to see the one-star reviews below. I know when I was looking for a place to live I read Google reviews of the management group for each property because a good landlord is SO important. So here's what I've experienced over the last six months of living in a Leland-managed property:
Update: 4 months later: the check never arrived.
We are a military couple and moved away from Virginia 9 years ago. Leland has been managing our property the entire time. We even had great communication while overseas. The rental turnaround of our property has been extraordinary! We've had a great experience with everyone in the office.
Leland Real Estate is a US Real Estate Agency based in Virginia Beach, Virginia. Leland Real Estate is located at 113 Holly Crescent #101, Virginia Beach, VA 23451, USA.
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