If we are paying the astronomical price that they charge, they need to step up their customer service game. Needless to say, we will not be using their services ever again.
The staff was very nice and friendly to my pig
We bring our hedgehog here and Dr. Koegel and Dr. Knopp are always knowledgeable and up to date on the latest information for hedgies/exotics. I wouldn’t take our exotic pets anywhere else! The fantastic staff is super friendly and very patient! Thanks Abbey Animal Hospital for all your help over the years.
This seemed like just a job for the other doctor as she didn't really take interest in my dogs. And had the audacity to suggest training for my dog as she had just walked in and her energy was very cold and uninviting. My dog is a rescue and we are constantly working on her confidence. I would encourage her to get to know her patients and their pets in order to keep them coming through your doors.
I had a dog that would go completely insane at the vet. I tried several after first visiting Abby thinking perhaps it was them. It was not As a matter of fact Dr Knopp kept my baby going until he was 15 years old. Helped me nurse him through 3 illnesses that I thought were going to do him in. When it was his time to go the staff cried with me. I will take my new pets to them and keep recommending them. As far as complaining about costs my advice is ask questions. Decide what's the most important tests and go from there. Any doctor:/vet is going to recommend everything it's their job and the more test results they have the easier the diagnosis. If your on a budget let it be known it will be a much better outcome and less complaints. Follow their directions and if your pet isn't improving suck it up and go back. Pets are expensive.
The staff was always kind and welcoming when I used to go here. It's been about 7 years now since, I think. It hurts me to write this review because I feel like it was just a mistake and not done with malicious intent but I brought my rabbit in for a simple procedure where they had to remove a needle from her fur. They had done a scan and found that the needle had only pierced her skin and had been completely non-invasive. When they called me to pick up my rabbit after the procedure, they told me that she would be waking up from the anesthesia in the next 20 minutes. I got there and got sent to a room where a nurse walked in and out a few times then sent a vet in that was on the verge of tears. My rabbit was gone. The front desk was also distraught and the compassion shown was evident. The procedure was $300 and, without saying anything, the front desk handed me back $150 as I was leaving. I was in shock from losing my best friend and did not count the money before leaving. I had borrowed the money from my father and he was angry that I had not been refunded fully. I didn't care about the money; i just wanted my friend back. But, every time I tell this story, my friends tell me to make sure to make it public. So that's what I'm doing.
I used to take my dogs here until we received less than stellar customer service from the front desk administrator after my dog had eaten something that was poisonous and could have killed her within hours. I called them immediately when I realized this and was instructed to come in for a checkup as they had an opening. I ended up sitting there for over 25 minutes as my dog seemed okay but I knew wasn't. So in a panic I left...1 hour later I had a friend suggest giving my dog hydrogen peroxide...my dog ended up throwing up the packet of gum and the wrappers that she had eaten an hour before. And is still alive today...no thanks to abbey animal hospital who just wanted to take my money. And refused to give me any type of advice over the phone. I would expect an emergency to be handled in a timely fashion. I will give two stars because I did like Dr. Knopp who was very nice and a couple of the vet techs were great.
This is a good clinic with a caring staff but they are human and can make mistakes. The icing on the cake was when I got a birthday email on my rabbit's birthday a year after from them.
Abbey Animal Hospital is a US Veterinary Care based in Virginia Beach, Virginia. Abbey Animal Hospital is located at 1949 Lynnhaven Pkwy #1524, Virginia Beach, VA 23453, USA.
Please contact with Abbey Animal Hospital using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Abbey Animal Hospital opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Virginia Beach