You lost an opportunity to create a lifetime customer who will need vet services in the future after recently moving back to the area, I will never return here in the future. If I could give them 0 stars, I would. Lacking transparency and integrity in the way you communicate information to clients.
I cannot thank the staff at Hilltop Veterinary Clinic enough for their help with our dog!! He all of the sudden formed a fear of coming to the vet (literally would not walk near the front door), and they went above and beyond to help us get him inside for his exam! We were so impressed and will definitely keep coming back!!
I go out to the lobby, expecting that maybe they would try to get me to set up the next appointment for the dogs. After a minute or two, the woman behind the counter tells me my total would be $35.00..... It took everything I had to not be really upset. At no point during my first visit when they said I needed to come back did they mention that there would be another fee at all for this follow up that lasted less than 10 minutes, much less that this fee that I didn't know existed would be $35.00. I feel as though I have been mislead, and that they were not really transparent. I feel like if you mention a follow up like it is some very small and not inconvenient thing (again, it took around 6/7 minutes), you need to inform your client that not only will there be a fee for those couple of minutes, but that the fee will be $35.00.
The staff and veterinarian made the very difficult, heart-wrenching and emotional decision to put down my beloved 13 year old golden retriever (who had advanced stage cancer) a little more bearable. They were professional, kind and compassionate to me and my sweet golden girl. They took time to explain each step of the process so I knew what to expect. They also gave me plenty of time with her to say my goodbyes. I came to them for help during a very sad time in my life and they made it just a little bit easier. Thank you Hilltop Veterinary Clinic! Zoe and I appreciate your kindness and compassion.
Ok, so I'm glad I waited to write this until after my follow up, because I would have given a higher rating initially than they deserved. Took 2 small dogs in about 2 weeks ago (I was a first time client, my dogs just moved back to the states with me a couple months ago). It was my intention to stock up on some medicine, get general check ups, and have one of my dog's ears checked because it had been bothering her. Bill for the first appointment was $357, which I was totally fine with given that I had quite a bit done and also bought a supply of meds.
Obviously they are free to charge what they'd like, but the fact that I was not informed that I would be paying over $5 per minute for my next appointment which yielded no new information or value for me or my dog makes me feel completely misled. I obviously expected them to charge a fee for the time, and even though I personally disagree with the amount of the fee for this, I would not have been upset had I been informed at least that there would be a fee ahead of time.
At the end of my first appointment, the doctor told me she wanted to see my little girl dog back in 2 weeks to check her ear to ensure that the medicine had worked on her ear infection. At that time I didn't pay that any mind, and nothing else was said about it.
Today I went back for that follow up. The assistant starts with us in the room with a weight check and a few quick questions about how she's doing and if she did well with the medicine, she did nothing with my dogs ears at all (which I expected only the vet would do). She leaves and the vet quickly arrives, a couple quick questions from her, she looks in both ears, comments that the dog could use a couple more days of the cream in her ear to make sure the swelling is gone, asks me if I have any other questions or concerns and wishes me well. Total time in the office with the assistant/vet was maybe 6-7 minutes.
Very professional , they are definitely the best operation with the best vets in Virginia Beach.
I am very greatful for this clinic because they squeezed in another appointment for my dog who needed to be immediately seen on July third after they closed. I will say, however, this place is expensive, and the vets always recommend treatments and services that are expensive first, and I don't see the level of compassion and love for the animals that I would like to see. It seems like they are more interested in running a business than being there for the animals and the love of them.
Hilltop Veterinary Clinic is a US Veterinary Care based in Virginia Beach, Virginia. Hilltop Veterinary Clinic is located at 1801 Laskin Rd, Virginia Beach, VA 23454, USA.
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