I came back and was checked in immediately and waited for about 10 minutes to see an associate .and ,my device was up and running in about 15-30 minutes .I saw Jazzy at the Lynnhaven Mall location.she was very helpful ,friendly and professional,thanks so much I’m very happy!!
Lots of staff standing around. I needed my daughters iPhone to be reset through iTunes. The associate said it’s a very simple fix and proceeded to tell me that the wait was so long they couldn’t give me an exact time to get an appointment and continued for five minutes telling me about the way appointments work and the same issues the prior customer had... I feel in the time he had explained all of this to me, the simple problem could have been fixed. Very disappointed in Apple.
Unlike some, we were seen on time and our issue resolved perfectly. Yes they are very busy, but they do try hard to make sure are satisfied with the result.
I went to the Apple store on a very busy Monday. I was greeted by a very friendly lady and she asked me what the problem was w/ my device.I explained to her what was going on with my phone and immediately I was directed to a young man ;who set me up with a 45 min wait appointment.I left &took care of some errands.
One "Genius" tried to be helpful, but policies put in place prevent them for doing anything. Botched simple repairs (which shouldn't have been needed in the first place, they were hardware failures) on brand new MBP and 2x iPhones. Left me without a phone on a planned warranty swap because the people left at 8PM didn't know how; MacArthur store is worth the drive.
Was given false information in regards to unlocking a phone to use on another carrier and now I’m screwed out of a ton of money. No one in Apple has taken accountability and the manager did absolutely nothing to help. Except promise to follow up which of course never happened. Don’t trust anything you are told, not a reliable or trustworthy store or company!!
Apple Lynnhaven Mall is a US Electronics Store based in Virginia Beach, Virginia. Apple Lynnhaven Mall is located at 701 Lynnhaven Pkwy, Virginia Beach, VA 23452, USA.
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