This is the most rude store I've ever been. A lady name Moriah was so rude as I was asking for some question regarding my bill that keep fluactuating. I bought a 4 line for $140 exclusive of taxes at this store a couple of month ago but they keep changing my plan and charging me with different stuff. Your promotions is a lie t-mobile! Moriah ask another girl to help her and they are both rude in telling me that the bill at the app that I am seeing is not the real bill that I am supposed to be having? What?
If I could give this store less than 1 star I would. My wife, son and myself went there to look into switching our service. As soon as we walked in, we should have walked out. There were 3 available store associates in the building, with no customers, we were not greeted in any way shape or form. One of them finally said, "Does someone want to speak to them?" and then walked to the back room. Once someone finally did speak to us, he decided that taking a personal phone call was more important that what we were trying to do. This place was and is terrible and would not know good customer service if it bit them in the behind.
Went to this T-Mobile even after reading the horrible reviews. They now have a new manager and he is the absolute best! Fixed my problems and was very professional and had a sense of humor too. Everyone should give this T-Mobile another try, things has definitely changed for the better since the new sherif got in town.
Ordered a phone that was still under warranty. It was suppose to come in today. Called and talked to Mariah. first when she answered the phone I could not understand a thing she said than she put me on hold to check to see if it was in, I waited on the phone for about 10 mins. than called back. She answered the same way and once again put me on hold to check on my phone. Came back and said its not in, no explanation no personality awful customer service. And I pay lots of money to this cell phone co. for this kind of service. The guy who ordered my phone was real nice and helpful. What a difference in employees.
I went into this store last week because my LGV10 completely clonked out on me. The worker there seriously acted like not only did she didn't want to be there, but not to help me in the slightest. The only options she gave me were to warranty switch or pay $175 for an insurance claim. Either way, I wasn't going to walk out with a phone. I repeatedly told her that I am home by myself with a blood disorder and I have to have access to a phone. She just looked at me with this dumb look on her face like I was speaking Spanish. Needless to say, I did the warranty switch and had to wait 3 days to get a new LGV10.
And now for the reason I gave this store 5 stars. The second phone clonked out and I was out of a phone again. I went up to the store, ready to cancel my service and go to another provider, until Anthony helped me. Not only did he set me up with a new phone through an upgrade because I was allowed one, which the other rep told me I couldn't, I also got a free set of headphones and a free tablet after activating another line we had in our account. If it wasn't for Anthony, I wouldn't be with T-Mobile anymore. I have made the decision that if he or Tina isn't there, I will not go into that store. They are the two reps you need to deal with. Everyone else just act like they are bored and don't want to help. But it was the other rep's loss in the end because she lost out on the commission from my sale.
T Mobile is a US Electronics Store based in Virginia Beach, Virginia. T Mobile is located at 1345 Kempsville Rd, Virginia Beach, VA 23464, USA.
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