I was not greeted by the cashier when I walked into the store, although the cashier looked right in my direction as I approached the register. As I was ready to checkout after finding what I entered the store for, the cashier had her purse on the counter where the customer should place his or her items and putting something, like a receipt, inside her purse and closed the register. If you want to purchase things from your store at least take care of the customer first. This is the only way to keep your privately owned business up and running.
There is always someone to help you find what you need and they meet you at the door. Not like the bigger hardware stores where you can't find anyone to help you.
No service -- store personnel demonstrate no effort to help customers. This has typically been a hallmark of Ace because dedicated service is their only advantage over larger hardware stores and Amazon which has a much broader suite of product offerings
Walked in, got exactly what I needed in 30 seconds!!! I love Ace!
WHAT ARE THESE?!?!?! (Pix on Facebook sorry ) We found them crawling outside a hole in one of the cornhole beanbags we bought from Ace Hardware. Granted we bought them June 3... We never played with them!!!! Weird thing is these were stored together w these green John Deere bags and these were untouched. We placed these in plastic bags to keep them from spreading around in the house so the condensation and mold grew rapidly after that. We went back today to talk and show one of the managers Katy since the workers on Sat couldn't authorize the return since it's been a while. Katy said she could not do anything since they haven't had any problems w any of their other cornhole bags and it's been so long. I kinda get that but what really got me was her tone. I told her I can respect that but her tone sounded like she didn't believe me. I know...it's just $20 bags... but at the same time... it's $20! But either way they've lost our business.
Kempsville S Ace Hardware is a US Hardware Store based in Virginia Beach, Virginia. Kempsville S Ace Hardware is located at 5168 Singleton Way, Virginia Beach, VA 23462, USA.
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