If I could give this store a lesser rating I would most definitely do so. Yesterday I left work early and went to this location in the early evening to purchase a new washer because mine which was 15 years old broke the day before right in the middle of washing clothes. After going on the website for Sears I had already made up my mind what model I was going to purchase. When I got to the store which was not busy at all it was several minutes before anyone came to help us. I told the salesperson what model washer I wanted and of course it wasn't in stock so I looked at a different model from the same brand and they didn't have that one either. I then asked the salesperson what DID they have in stock and was told NOTHING with no explanation as to why.I was aslo told that whatever I purchased it would take up to a week to get it. Really? You have got to be kidding me. It's no wonder Sears is losing money because you can't sell from an empty cart and I told the salesperson that before I left. The salesperson even tried to sell me a different brand washer that I wasn't interested in. Whats the point if they don't have it in stock. I was VERY dissatisfied with the service I received at this store. I left there and went to Home Depot which was even more of a waste of time. Home Depot also had nothing in stock. Makes no sense at all also makes me wonder if they are part of Sears. Needless to say I had 2 hours of my time wasted along with wasted gas having to drive 2 vehicles 20 miles out of my way but I was able to purchase a new washer and get it the same day. I not only got the model I wanted but I also got it for $50 less than Sears! This was all thanks to Rodney at East Coast Appliance on Laskin Rd in Virginia Beach who had me in and out of store in 10 minutes. If ever in need of appliances in the future I will most likely go back to them since Sears didn't help me at all. I feel that Sears needs to compensate me for my time and fuel wasted trying to get something they should've had in stock to begin with. To make matters worse, when I tried to call the store today to speak to the store manager, NOBODY would even answer the phone. Wake up Sears and take care of your customers needs before it is too late.
In March 2017 I purchased a Kenmore Elite refrigerator from SEARS . A week later the icemaker stopped working. 50 phone calls later 2 service appointments later 5 months later I am still without a working ice maker. Last week I went to the store where I purchased the refrigerator and spoke to the manager his name is Oliver .One hell of a nice guy . He bend over backwards to help me. He filed a report for a replacement which I have a copy and told me someone will be calling me within 3 business days. Oliver should be promoted since he is the only employee of SEARS that cared enough to help. In any case to no surprise to me nobody called me back. I waited for 2 extra days and called SEARS solution department myself. To my amazement they transferred me to the Philippines to speak to their agent that spoke broken English and I had to ask her to repeat herself several times for me to understand her. Terrible practice !!! Can you imagine what she said after I confronted her? They did not have a request for replacement she said !!! Imagine that !!! Incompetence everywhere at SEARS!!! By the way they gave me a case number and when I tell them I have a case number they act like they don't know what that is. that case number is 5145287.I would not recommend SEARS to my worst enemy !!!
It's just not the Sears that we use to know I went there because they use to have a great selection of Christmas decorations. But this visit I was really disappointed
I went there to get nonslip shoes for work, and unfortunately they didn't have my size. So I had to get it delivered. The delivery price was actually cheaper than the in store price. I ended up paying $63 instead of $75. They told me it would be 5-7 business days for the delivery, but I was surprised to open my door the next day to find the box. I'm extremely impressed with the quick and free delivery, and great service!
Sears at Independence Blvd. is excellent. High quality products at great prices. If you haven't tried Sears lately, you should check them out.
Sears is a US Department Store based in Virginia Beach, Virginia. Sears is located at 4588 Virginia Beach Blvd, Virginia Beach, VA 23462, USA.
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