Our furniture arrived on time and Allen was there to greet us in our new home 2 states over. The unpacking was done in a timely fashion and we said goodbye to Brooks
Brooks offered boxes for our china and clothes. When they packed the grandfather's clock i was very impressed with the care given as well as to the hutch.
Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise. Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas. The management team set up their moving team to fail by only sending three movers and then one of things movers leaving for a personal emergency at noon...even with three movers, it was not possible to finish in a day.
I will never move again but if i do i hope to find another company like Brooks Transfer and Storage
In the unscheduled second day of work, we asked them to remove the remaining boxes and packing trash as we unpacked the 100+ boxes in our own over the weekend. They did an admirable job moving the trash. The general manager did come out and apologize for the troubles the previous Friday. While this was nice, it did not make up for the frustration and aggravation of their employees or our time doing their work for them.
From the very beginning Brooks was with us. We packed ourselves and they packed the grandfather's clock and the disassembled hutch.
A poor performance...I can't recommend using this company.
I've worked with Brooks Transfer on a weekly basis for over 10 years as an extension of my business. Their moving teams are professional, courteous and respectful of the clients' household belongings. They arrive on time and finish the job in a timely manner. The office is also wonderful to work with. They have great customer service, always return calls and emails in a timely manner. In the rare occasion that a claim is submitted the claims dept. is very quick to resolve the situation in a friendly manner. Brooks is my preferred vendor for all moves, and the one I recommend to family and friends as well.
Follow up calls throughout the process were frequent and helpful.
Brooks Transfer & Storage Company did a great job. It rained both days we were moving and the movers did not slow down. They covered the furniture and flooring and didn't damage any of it. The movers were also pleasant to be around. This is a first class moving company! I highly recommend them!
The service provided by the Brooks team was very poor and subpar.
While the moving team was set up to fail, their attitudes at the end of the day was unacceptable. After telling one moved to stop throwing trash and empty boxes off a stairwell balcony over a public walkway, the movers chose to tell at my wife; sarcasm when asking to sign paperwork; not completing cleanup until I "asked" them to finish getting the trash out ( "Are you asking me or telling me to remove the boxes?" ); refusing to unload boxes in the floor when directed (and in compliance with the contract); and then leaving their trash both in the house (drink cup) and in the community drive (nails & wood chunks from the lift vans).
Would of been a 4 star review if the promises that were made were kept. My husband and I moved back to the area for the Navy. They sent 2 gentlemen to unpack our stuff, so we opted to put our stuff away ourselves. When we asked if they would come & pick up the boxes, they didn't hesitate in answering yes. When I asked what they do with them, they stated they have a community box area where people can help themselves to the boxes. Great! Called the office today & was told there would be a $125 to pick up the boxes! The lady didn't care we were told differently.
Brooks Transfer Storage Co is a US Moving Company based in Virginia Beach, Virginia. Brooks Transfer Storage Co is located at 1378 London Bridge Rd, Virginia Beach, VA 23453, USA.
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