or offering insurance coverage.
The antique hutch was broken even before we left my previous residence-your
Great experience with Southside Moving! From the scheduling of the move with Tony Hughes, to the great team of movers who showed up to move us. It has been such a pleasure dealing with Southside Moving and I highly recommend them to anyone doing a move.
to be moved, I told the men I’d finish on my own.
for my dining room table-blankets secured on the table would have prevented the scrapes all
Storage’s expense.
This is seriously the worst moving company I have ever had dealings with. First they showed up four and a half hours late for the move which pushed the entire schedule behind. Once they showed up it was like it was their first move they had ever made. They couldn’t get things into the rooms. Every single piece of furniture these guys moved for me has damage from them. My dresser, my headboard and foot board, my couch, my utility bench. Everything has been damaged. I’ve never been so disgusted with a company in my entire life and truly think I could have paid a teenage neighbor less to do a better job. I will never trust my belongings in the hands of these so called professionals ever again. Thanks for causing stress and the damage to personal belongings.
the number of boxes was listed as 10—I had at least 100. I was still underquoted and
I would not recommend Southside Moving and Storage. Customer service has been virtually non-existent in my case. My move was underquoted, understaffed and several pieces of furniture were broken and/or damaged. Concerns were addressed prior to the move with the Richmond sales rep, Brenda as well as on the day of the move. To no avail. The movers-as well as another employee of the company-confirmed I had a two truck, 4 man move. What I got was one truck and three men, unfortunately, one of the men was ill and not much assistance with the move.
and securing would have prevented the damage. This expectation also applies to the antique
Attached you will find my original claim for damage sustained by my personal belongings due
had hoped that a reasonable response would be received from your claim department, but as
Expect a poor quote and significant last minute charges (>$2000 in my case) from the salesmen. Study that fine print! The people who moved the house were, however, punctual and polite, which lead to this two-star redemption.
August 9, 2017
Dante and Paul were outstanding! Thank you for the easy move!
“take a deep breath”. The day of my 3 man move, one of the men was ill and essentially unable
to help for the majority of the day. At 6 pm with my damaged furniture, and quite a bit remaining
your company. I simply want my items repaired and I feel it should be at Southside Moving and
to the negligence of your contracted crew and the mismanagement of my move in general. I
understaffed. On moving day, my concerns were addressed by your sales rep advising me to
It was not unreasonable for me to expect that my antique hutch would be wrapped and
would be handled in a professional manner, following general moving protocol and procedures.
secured before the truck moved. It was not unreasonable for me to expect the same treatment
After the move, I filed my claim, received the expected denial as I’d not purchased additional insurance. I had to call for the disposition of my claim. I then wrote a letter to the sales manager: Joe El-Attar. The letter is below. To date, I have received no response from Mr. El-Attar. I have initiated several phone calls to him and only twice has he contacted me-and both times I was not available to take the call.
viable solution to the problem, which in my opinion, is repair of my damaged items, Thank you
Dear Mr. El-Attar,
for your time and l look forward to hearing from you soon.
I am asking your company to be accountable for the consequences of improper handling of
were simply repeated back to me and no alternative solutions, apologies or empathy were offered.
crew member told me and admitted it was his fault. My expectation was that my belongings
Prior to my move I brought cube sheet concerns to the attention of your sales rep and dispatcher-
sewing chest with the leg snapped off. IF your customers cannot expect for their belongings
to be handled in a professional manner, that should be made clear before signing any contract
the way around the table. The same holds true for my sofa—light colored or not, proper wrapping
I request that you review my claim and the circumstances concerning the damage and offer a
with the majority of my interactions with your company, your policies and rules and definitions
my property. I am a customer looking for a solution to a damage incurred by contracting with
Southside Moving And Storage is a US Moving Company based in Virginia Beach, Virginia. Southside Moving And Storage is located at 1533 Harpers Rd, Virginia Beach, VA 23454, USA.
Please contact with Southside Moving And Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Southside Moving And Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Virginia Beach